Operate without Obstacle

Versant support services offer a variety of alternatives to give you the level of comfort required for your enterprise deployments. Versant provides access to knowledgeable engineers around the globe to enable your worldwide business to operate without obstacle. If mission critical deployments are a part of your business, Versant technical support is there to help you make it happen.

Versant offers a variety of support programs to fit the needs of every development and deployment. Versant technical support is a balanced service with the right technical skills to assist both developers as well as administrators. We provide standardized support as well as advanced support packages to give the level of service you require

Versant Service Offerings

Standard Service Offering

• Phone Support
  8am to 6pm PST (US), 9am to 5pm (Europe)
  Direct contact with support engineers.
  Typical response in less than 2 hours.
• E-Mail Support - 24 hours a day.
  Response within 1 business day.
• Versant Web Access - 24 hours a day.
  Access to patch updates
  Access to contributions, demos and FAQs.

Extended Service Offering

Designated Support Engineer
Your virtual employee spends time at your site to become familiar with your specific application.

• Understands your project timelines and deliverables.
• Personally manages your issues within Versant.
• Provides additional prioritization and scheduling.
• Provides reports at regular intervals on the status of open issues.

Obsolescence Support
We do recognize that for some customers it may be difficult to always update to latest supported version in time. We are therefore able to offer Obsolescence support on Version that are obsolete. This option will allow you to obtain upgrades, to get continued telephone and e-mail support, and to receive bug fixes in the form of emergency patch releases for crash or data corruption issues.

Emergency Response Support Services

Emergency Response Support Services provide an additional level of service for those customers with critical applications requiring 24 hours a day, 7 days a week operation.

• Extends normal support by allowing for the contact of technical support engineers outside of normal business hours.
• Available to a deployed application site, or development site experiencing a critical problem resulting in production or development downtime.
• Expected response time from a qualified technical support engineer to begin working on an issue via Emergency Response Support Services is under 20 minutes.

If the Extended Support or Emergency Support Response Services are of interest to you, do not hesitate to contact your Versant Sales representative, or send an e-mail to support@versant.com asking for further information.