Standard Support

Versant technical support is a balanced service with the right technical skills to assist both developers as well as IT administrators. Knowledgeable engineers around the globe enable your worldwide business to operate without obstacles and down times. Our standard support includes:

US Customer Support

• 1.800.9OBJECT available 8am to 6pm PST
• support@versant.com available 24 hours a day.

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

European Customer Support

• +49.40.60990228 (VOD, VDS), 9am to 5pm
• +49.40.60990212 (FastObjects), 9am to 5pm
• support@versant.net available 24 hours a day.

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

Customer Support Portal

• Online access to patch updates via our support portal.
• Online access to our Developer Community for access to contributions, demos and FAQs.
• Go to Versant Developer Center.

24/7 Emergency Support

If mission critical deployments are a part of your business, Versant Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements.

This support option extends Standard by providing access to our technical support engineers outside of regular business hours, 24 hours a day, 7 days a week. It is available to support deployed applications experiencing a critical problem resulting in production downtime. Versant’s response time via Emergency Response Support Services is under 20 minutes for a qualified technical support engineer to begin working on the support case.

Call 1-800-VERSANT or sales@versant.com for more information on Emergency Response Support Services.

Designated Support Engineer

Versant’s Designated Support Engineer (DSE) Program extends far beyond Standard Support, providing a premium service to our customers seeking more direct advocacy, with the added reassurance that the customer’s issues receive high priority and will be handled by an on-site support engineer familiar with the application.

Versant’s Designated Support Engineer (DSE) is responsible for:

• Becoming familiar with your specific project
• Understanding your project timeline and deliverables
• Personally managing all inquiries and resulting support cases
• Ensuring high priority and scheduling for the support cases
• Providing written reports at regular intervals on the status of open support cases.
• Provide access to unreleased patches to solve critical issues.

Contact 1.800.VERSANT or sales@versant.com for more information on Versant’s DSE Program

Professional Services

At Versant, we're firm believers in enabling our customers to develop great applications. Our consultants learn your needs from the inside out, and help you design and develop applications to maximize your business goals.

We facilitate a business-to-business relationship with a responsive team and provide all the services you need to help accelerate the learning curve and get a head start with Versant.

We do this by engaging our customers in:

• Pilot Projects
• Architecture and Design Reviews
• Mentoring
• Application Tuning
• Database Administration
• Technology Integration

Please contact us at services@versant.com to discuss your needs.